{"id":21610,"date":"2026-02-06T01:12:35","date_gmt":"2026-02-06T00:12:35","guid":{"rendered":"https:\/\/kaukazbazar.pl\/?page_id=21610"},"modified":"2026-08-09T14:23:20","modified_gmt":"2026-08-09T12:23:20","slug":"odstapienie-od-umowy","status":"publish","type":"page","link":"https:\/\/kaukazbazar.pl\/en\/odstapienie-od-umowy\/","title":{"rendered":"Withdrawal from the Contract"},"content":{"rendered":"<h2>Withdrawal from the Contract<\/h2>\n<p><em>Version effective from 9 August 2026.<\/em><\/p>\n<p>The following information concerns the right to withdraw from a distance contract concluded through the Kaukaz Bazar online store. Detailed rules are also set out in <a href=\"https:\/\/kaukazbazar.pl\/en\/regulamin-sklepu\/\">the Shop Terms and Conditions<\/a>.<\/p>\n<h2>1. Who may exercise the right of withdrawal<\/h2>\n<ol>\n<li>A Consumer may withdraw from a distance sales contract without giving any reason within 14 days, subject to the exceptions provided by law.<\/li>\n<li>This right also applies to a natural person entering into a contract directly connected with their business activity where the content of that contract shows that it is not of a professional nature for that person, arising in particular from the subject matter of their business activity.<\/li>\n<\/ol>\n<h2>2. Withdrawal period<\/h2>\n<ol>\n<li>The 14-day period begins on the day when the Customer, or a third party indicated by the Customer other than the carrier, takes possession of the Goods.<\/li>\n<li>Where a single contract covers multiple Goods delivered separately, in batches or in parts, the period begins when possession is taken of the last item of Goods, batch or part.<\/li>\n<li>To meet the deadline, it is sufficient to send the statement of withdrawal before the period expires.<\/li>\n<\/ol>\n<h2>3. How to submit a statement of withdrawal<\/h2>\n<p>An unequivocal statement of withdrawal may be sent:<\/p>\n<ul>\n<li>by email to: <a href=\"mailto:info@kaukazbazar.pl\">info@kaukazbazar.pl<\/a>; or<\/li>\n<li>in writing to: Wailz sp. z o.o., ul. Obroki 130, hala 2, brama 7, 15i, 40-833 Katowice.<\/li>\n<\/ul>\n<p>The Customer may use the model form at the end of this page, but this is not mandatory. To facilitate identification of the matter, it is advisable to provide the Customer's full name, Order number and the Goods covered by the withdrawal. If the statement is sent electronically, the Seller will promptly acknowledge its receipt on a durable medium.<\/p>\n<h2>4. Returning the Goods<\/h2>\n<ol>\n<li>The Goods must be sent back without undue delay and no later than 14 days from the date of withdrawal, to: <strong>Wailz sp. z o.o., ul. Obroki 130, hala 2, brama 7, 15i, 40-833 Katowice<\/strong>. The deadline is met if the Goods are sent back before it expires.<\/li>\n<li>The Customer bears the direct cost of returning the Goods unless the Seller has agreed to bear it or has failed to inform the Customer of that obligation.<\/li>\n<li>The returned Goods should be packaged appropriately for their nature and the method of transport. Keeping proof of posting is recommended.<\/li>\n<li>The Seller does not accept returns sent cash on delivery because that return method has not been agreed. This does not affect the validity of a properly submitted statement of withdrawal, but the Customer remains obliged to return the Goods within the statutory period.<\/li>\n<\/ol>\n<h2>5. Reimbursement<\/h2>\n<ol>\n<li>The Seller will reimburse all payments received from the Customer, including the cost of the least expensive standard delivery method offered by the Store, without undue delay and no later than 14 days after receiving the statement of withdrawal.<\/li>\n<li>If the Customer chose a delivery method more expensive than the least expensive standard delivery method offered by the Store, the Seller does not reimburse the additional costs resulting from that choice.<\/li>\n<li>The Seller may withhold reimbursement until the Goods are received or proof of their return is provided, whichever occurs first.<\/li>\n<li>Reimbursement is made using the same means of payment used by the Customer, unless the Customer expressly agrees to another method that does not incur any costs.<\/li>\n<\/ol>\n<h2>6. Liability for diminished value of the Goods<\/h2>\n<p>The Customer is liable for any diminished value of the Goods resulting from handling beyond what is necessary to establish their nature, characteristics and functioning. Following an individual and reasonably substantiated assessment, the Seller may take into account, when settling the reimbursement, an amount corresponding to that diminished value, to the extent permitted by law.<\/p>\n<h2>7. Exceptions to the right of withdrawal<\/h2>\n<p>The right of withdrawal does not apply, among other things, to contracts for the supply of:<\/p>\n<ul>\n<li>Goods made to the Customer's specifications or clearly personalised;<\/li>\n<li>Goods liable to deteriorate or expire rapidly;<\/li>\n<li>sealed Goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.<\/li>\n<\/ul>\n<p><strong>These exceptions do not automatically cover all food products.<\/strong> They apply only where all statutory conditions are met for the specific Goods. Opening the packaging does not exclude the right of withdrawal in every case; however, it may result in the loss of that right for Goods covered by a statutory exception or in liability for diminished value of the Goods.<\/p>\n<h2>8. Complaints<\/h2>\n<p>The exclusion or loss of the right of withdrawal does not restrict the right to complain about Goods that lack conformity with the contract, are damaged, incorrect or delivered in an unordered quantity. Complaints are handled in accordance with the Shop Terms and Conditions.<\/p>\n<h2>9. Seller's details<\/h2>\n<p><strong>Wailz sp. z o.o.<\/strong><br \/>\nul. Odrow\u0105\u017c\u00f3w 23\/11, 41-506 Chorz\u00f3w<br \/>\nKRS: 0000776278, NIP: 6272761590, REGON: 382833066, BDO: 000736842<br \/>\nreturns address: ul. Obroki 130, hala 2, brama 7, 15i, 40-833 Katowice<br \/>\nemail: <a href=\"mailto:info@kaukazbazar.pl\">info@kaukazbazar.pl<\/a><\/p>\n<h2>Model withdrawal form<\/h2>\n<p><em>Complete and return this form only if you wish to exercise the right of withdrawal. Use of this model form is not mandatory.<\/em><\/p>\n<p><strong>Addressee:<\/strong> Wailz sp. z o.o., ul. Obroki 130, hala 2, brama 7, 15i, 40-833 Katowice, email: info@kaukazbazar.pl<\/p>\n<p>I\/We hereby give notice that I\/we withdraw from the contract of sale of the following Goods:<\/p>\n<p>&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;<\/p>\n<p>Date of contract \/ receipt of Goods:<\/p>\n<p>&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;<\/p>\n<p>Name of Consumer(s):<\/p>\n<p>&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;<\/p>\n<p>Address of Consumer(s):<\/p>\n<p>&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;<\/p>\n<p>Order number (optional):<\/p>\n<p>&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;<\/p>\n<p>Bank account number \u2013 only if required for the agreed reimbursement method (optional):<\/p>\n<p>&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;<\/p>\n<p>Date and signature of Consumer(s) \u2013 signature is required only if this form is submitted on paper:<\/p>\n<p>&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;<\/p>","protected":false},"excerpt":{"rendered":"<p>Odst\u0105pienie od umowy Wersja obowi\u0105zuj\u0105ca od 9 sierpnia 2026 r. Poni\u017csza informacja dotyczy prawa odst\u0105pienia od umowy zawartej na odleg\u0142o\u015b\u0107 w sklepie internetowym Kaukaz Bazar. Szczeg\u00f3\u0142owe zasady znajduj\u0105 si\u0119 r\u00f3wnie\u017c w Regulaminie sklepu. 1. Komu przys\u0142uguje prawo odst\u0105pienia Konsument mo\u017ce odst\u0105pi\u0107 od umowy sprzeda\u017cy zawartej na odleg\u0142o\u015b\u0107 bez podawania przyczyny w terminie 14 dni, z [&hellip;]<\/p>\n","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-21610","page","type-page","status-publish","hentry"],"blocksy_meta":{"styles_descriptor":{"styles":{"desktop":"","tablet":"","mobile":""},"google_fonts":[],"version":7}},"acf":[],"_links":{"self":[{"href":"https:\/\/kaukazbazar.pl\/en\/wp-json\/wp\/v2\/pages\/21610","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/kaukazbazar.pl\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/kaukazbazar.pl\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/kaukazbazar.pl\/en\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/kaukazbazar.pl\/en\/wp-json\/wp\/v2\/comments?post=21610"}],"version-history":[{"count":2,"href":"https:\/\/kaukazbazar.pl\/en\/wp-json\/wp\/v2\/pages\/21610\/revisions"}],"predecessor-version":[{"id":23682,"href":"https:\/\/kaukazbazar.pl\/en\/wp-json\/wp\/v2\/pages\/21610\/revisions\/23682"}],"wp:attachment":[{"href":"https:\/\/kaukazbazar.pl\/en\/wp-json\/wp\/v2\/media?parent=21610"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}