{"id":21580,"date":"2026-02-05T22:31:36","date_gmt":"2026-02-05T21:31:36","guid":{"rendered":"https:\/\/kaukazbazar.pl\/?page_id=21580"},"modified":"2026-08-09T10:27:31","modified_gmt":"2026-08-09T08:27:31","slug":"regulamin-sklepu","status":"publish","type":"page","link":"https:\/\/kaukazbazar.pl\/en\/regulamin-sklepu\/","title":{"rendered":"Shop Terms and Conditions"},"content":{"rendered":"<h1>Shop Terms and Conditions<\/h1>\n\n<p><strong>Version dated 7 August 2026<\/strong><\/p>\n<h2>\u00a7 1. General Provisions and Seller Details<\/h2>\n<ol type=\"1\">\n<li>These Terms and Conditions govern the use of the Kaukaz Bazar online store, the placing of Orders, the conclusion and performance of Sales Contracts, the provision of services electronically, the submission of complaints, and the exercise of the right of withdrawal.<\/li>\n<li>The Store operates at <a href=\"https:\/\/kaukazbazar.pl\/en\/\">https:\/\/kaukazbazar.pl<\/a> and is operated by Wailz sp. z o.o., with its registered office at ul. Odrow\u0105\u017c\u00f3w 23\/11, 41-506 Chorz\u00f3w, entered in the Register of Entrepreneurs of the National Court Register maintained by the District Court Katowice-Wsch\u00f3d in Katowice, 8th Commercial Division of the National Court Register, under KRS number 0000776278, NIP 6272761590, REGON 382833066, BDO registration number 000736842, with a share capital of PLN 5,000.00, hereinafter referred to as the \u201cSeller\u201d.<\/li>\n<li>Seller's contact details:\n<ul>\n<li>email address: <a href=\"mailto:info@kaukazbazar.pl\">info@kaukazbazar.pl<\/a>;<\/li>\n<li>telephone number: +48 739 902 539;<\/li>\n<li>address for correspondence, complaints and returns: ul. Obroki 130, hala 2, brama 7, 15i, 40-833 Katowice.<\/li>\n<\/ul><\/li>\n<li>Telephone contact is available during the hours stated in the Store. The call charge may not exceed the charge for a standard call under the Customer's operator tariff.<\/li>\n<li>The Terms and Conditions are made available free of charge before the contract is concluded, in a manner enabling them to be accessed, reproduced and recorded. The Customer may save or print the Terms and Conditions at any time.<\/li>\n<li>The Terms and Conditions apply without prejudice to the mandatory rights of Consumers and Entrepreneurs with Consumer Rights. Provisions less favourable than mandatory law do not apply and are replaced by the relevant provisions of law.<\/li>\n<\/ol>\n<h2>\u00a7 2. Definitions<\/h2>\n<ol type=\"1\">\n<li>Price \u2013 the price of the Goods expressed in the currency indicated in the Store, inclusive of applicable taxes but exclusive of delivery costs, unless expressly stated otherwise.<\/li>\n<li>Business Day \u2013 a day from Monday to Friday, excluding statutory public holidays in Poland.<\/li>\n<li>Customer \u2013 a natural person, legal person or organisational unit having legal capacity that uses the Store or enters into a Sales Contract.<\/li>\n<li>Consumer \u2013 a natural person who enters into a legal transaction with a trader that is not directly connected with that person's business or professional activity.<\/li>\n<li>Account \u2013 a free electronic service enabling the Customer to use functions assigned to a registered user.<\/li>\n<li>Entrepreneur with Consumer Rights \u2013 a natural person entering into a contract directly connected with their business activity where the content of that contract shows that it is not of a professional nature for that person, arising in particular from the subject of their business activity disclosed in CEIDG.<\/li>\n<li>Terms and Conditions \u2013 these terms and conditions of the Kaukaz Bazar online Store.<\/li>\n<li>Store \u2013 the online store operated by the Seller at <a href=\"https:\/\/kaukazbazar.pl\/en\/\">https:\/\/kaukazbazar.pl<\/a>.<\/li>\n<li>Goods \u2013 movable property offered in the Store, in particular food products.<\/li>\n<li>Sales Contract \u2013 a distance contract for the sale of Goods concluded between the Seller and the Customer through the Store.<\/li>\n<li>Order \u2013 a declaration by the Customer directly aimed at concluding a Sales Contract, specifying at least the selected Goods, their quantity and the information necessary to perform the contract.<\/li>\n<li>Business Customer \u2013 a Customer entering into a Sales Contract directly in connection with their business or professional activity who is neither a Consumer nor an Entrepreneur with Consumer Rights.<\/li>\n<\/ol>\n<h2>\u00a7 3. Services Provided Electronically<\/h2>\n<ol type=\"1\">\n<li>The Seller provides the following electronic services free of charge:\n<ul>\n<li>making the Store's content and functions available, including the search facility, catalogue and basket;<\/li>\n<li>Order form;<\/li>\n<li>operation of an Account, if the Customer chooses to create one;<\/li>\n<li>contact forms and review forms, where available in the Store.<\/li>\n<\/ul><\/li>\n<li>To use the Store, the Customer needs a device with Internet access, an up-to-date web browser supporting JavaScript and cookies necessary for the Store to operate, and an active email address when placing an Order or creating an Account.<\/li>\n<li>The Customer must use the Store in accordance with the law, the Terms and Conditions and accepted standards of conduct. In particular, it is prohibited to:\n<ul>\n<li>submit unlawful content or content that infringes third-party rights or accepted standards of conduct;<\/li>\n<li>impersonate another person or provide false information;<\/li>\n<li>take any action that disrupts the operation of the Store, circumvents safeguards or creates a threat to systems or data.<\/li>\n<\/ul><\/li>\n<li>An agreement for the electronic service consisting of the use of the catalogue, search facility, basket or Order form is concluded for the duration of use of the relevant function and terminates when such use ends or the form is submitted.<\/li>\n<li>The Account service agreement is concluded for an indefinite period. The Customer may terminate it at any time and free of charge by deleting the Account using the function available in the Store or by sending a request to the address <a href=\"mailto:info@kaukazbazar.pl\">info@kaukazbazar.pl<\/a>.<\/li>\n<li>The Seller may terminate the Account service agreement by giving at least 14 days' notice for a valid reason, such as discontinuation of the service, a material technological change or permanent closure of the Store. In the event of a serious breach of the law, Store security or third-party rights, the Account may be blocked or the agreement terminated with immediate effect after prior notice to cease the infringement, where the nature of the infringement allows such notice to be given.<\/li>\n<li>The Seller may carry out technical work causing some functions to be temporarily unavailable. Where possible, the Seller will give advance notice of planned work. Technical work does not affect rights arising from Sales Contracts already concluded.<\/li>\n<li>Complaints concerning electronic services may be submitted to the address <a href=\"mailto:info@kaukazbazar.pl\">info@kaukazbazar.pl<\/a> or in writing to the Seller's address. The complaint should describe the problem and provide information enabling a response. The Seller will consider the complaint within 14 days of receipt and will provide the Consumer with a response on paper or another durable medium.<\/li>\n<li>Use of the Internet involves typical risks such as malware, phishing or compromised login credentials. The Customer should use up-to-date software, protect their password and not disclose login details to third parties.<\/li>\n<li>The Customer must keep Account login details confidential and immediately notify the Seller of any suspected unauthorised access. Where there is a justified threat, the Seller may temporarily block the Account to the extent necessary to secure it and contact the Customer for verification. This does not affect the performance of Sales Contracts already concluded and does not transfer liability for third-party actions to the Customer beyond the rules laid down by law.<\/li>\n<li>The Kaukaz Bazar name and trade mark, the Store layout, descriptions, photographs, graphics and other content may be legally protected. They may be used only to the extent necessary for normal use of the Store. Without the prior consent of the rights holder, commercial copying, distribution or automated extraction beyond permitted use or mandatory law is prohibited.<\/li>\n<\/ol>\n<h2>\u00a7 4. Information about Goods<\/h2>\n<ol type=\"1\">\n<li>Information about Goods displayed in the Store, in particular descriptions, ingredients, allergens, net quantity, storage conditions, country of origin and nutritional values, constitutes pre-contract information and forms part of the Sales Contract insofar as it relates to the Goods ordered.<\/li>\n<li>For prepacked food, the Seller makes the required food information available before the Sales Contract is concluded, except for the date of minimum durability or use-by date, which may be provided on the packaging at the time of delivery. All mandatory information is also available at the time of delivery.<\/li>\n<li>Before purchasing, the Customer should review the ingredients, allergen information, storage conditions and instructions for use of the Goods. Information in the Store does not constitute medical advice and is not a substitute for consulting a specialist.<\/li>\n<li>Photographs are used to present the Goods. Insignificant differences in the shade, shape or appearance of natural products resulting from their nature, batch, harvest, screen settings or a change of packaging are permissible, provided that the Goods retain the agreed characteristics and conform to the contract.<\/li>\n<li>Individual preferences concerning taste, smell or texture do not in themselves constitute a lack of conformity of the Goods with the contract where the Goods correspond to the agreed description, mandatory information, typical characteristics of products of that kind, and quality and safety requirements.<\/li>\n<li>If the Customer requires the Goods for a particular purpose, they should inform the Seller before placing the Order. That particular purpose becomes part of the Sales Contract only to the extent that the Seller expressly or impliedly accepts it.<\/li>\n<li>The Seller is not liable for deterioration in the characteristics of the Goods occurring solely after delivery as a result of storage, preparation or use contrary to the information provided to the Customer, unless that information was incomplete or incorrect, or the Goods already lacked conformity with the contract at the time of delivery.<\/li>\n<li>Information about the availability of Goods is updated on an ongoing basis. If unavailability is identified before an Order is accepted, the Seller may refuse the relevant part of the Order and immediately refund the corresponding payment. If unavailability becomes apparent after the Sales Contract has been concluded, the Seller will promptly inform the Customer and proceed in accordance with generally applicable law, including refunding payment for the part that can no longer be performed.<\/li>\n<li>The Seller will not substitute another product, variant or combination of packages for the Goods ordered without the Customer's prior express consent. Before the Sales Contract is concluded, the Seller may offer to accept an Order only in respect of the available part if that part can be performed independently; any change in costs or other material terms requires the Customer's acceptance.<\/li>\n<\/ol>\n<h2>\u00a7 5. Prices, Reductions and Costs<\/h2>\n<ol type=\"1\">\n<li>Prices of Goods are inclusive of applicable taxes. Delivery costs and any other charges are stated separately before the Order is placed.<\/li>\n<li>The Store may display Prices in PLN or EUR, depending on the selected offer version, country of delivery and settings available to the Customer. The final Price of each item of Goods, currency, delivery cost and total amount payable are displayed in the Order summary immediately before the Order is placed.<\/li>\n<li>Where a Price is personalised on the basis of automated decision-making, the Customer will be clearly informed of this before placing the Order. A currency change or the application of a general price list for a particular market must not result in unlawful discrimination between Customers on the grounds of nationality, place of residence or place of establishment.<\/li>\n<li>The Seller does not charge any additional payments without the Customer's prior express consent. Paid extras are not selected by default.<\/li>\n<li>When announcing a Price reduction, the Seller also states the lowest Price applied during the 30 days preceding the reduction or, where the Goods have been offered for less than 30 days, the lowest Price applied since they were first offered, in accordance with applicable law.<\/li>\n<li>The terms of promotions, discount codes and special programmes are stated in the Store. Promotions may be governed by separate terms, which do not restrict rights arising under these Terms and Conditions or the law.<\/li>\n<li>Where required by law, the Seller states the unit price of the Goods alongside the sale Price. A discount code cannot be exchanged for cash and may be used only in accordance with the terms stated when it is made available.<\/li>\n<\/ol>\n<h2>\u00a7 6. Placing Orders and Concluding the Sales Contract<\/h2>\n<ol type=\"1\">\n<li>Orders may be placed 24 hours a day, subject to technical interruptions. Creating an Account is not required to place an Order.<\/li>\n<li>To place an Order, the Customer:\n<ul>\n<li>selects the Goods and their quantity and adds them to the basket;<\/li>\n<li>provides the information required to fulfil the Order;<\/li>\n<li>selects an available delivery and payment method;<\/li>\n<li>checks the summary, including Prices, currency, costs and delivery details;<\/li>\n<li>reviews the Terms and Conditions and the required information and places the Order using a button that clearly indicates the obligation to pay.<\/li>\n<\/ul><\/li>\n<li>The Customer may correct the information entered and the contents of the basket until the button finalising the Order is used.<\/li>\n<li>Immediately before the Order is placed, the Store presents clearly and prominently at least the main characteristics of the Goods, the total Price inclusive of taxes, delivery costs, the duration of the contract and the minimum duration of the Customer's obligations, where applicable.<\/li>\n<li>Information about Goods in the Store constitutes an invitation to treat unless expressly stated otherwise. The Customer's Order constitutes an offer to conclude a Sales Contract.<\/li>\n<li>Upon receipt of an Order, the Seller promptly sends an electronic acknowledgement of receipt. An automated acknowledgement that the Order has been received does not in itself mean that it has been accepted for fulfilment, unless the message clearly states otherwise.<\/li>\n<li>The Sales Contract is concluded when the Seller sends the Customer a message confirming that the Order has been accepted for fulfilment. The Seller provides the Consumer with confirmation of the contract and the required information on a durable medium no later than upon delivery of the Goods.<\/li>\n<li>Before accepting an Order, the Seller may refuse it in whole or in part for a justified reason, in particular where the Goods are unavailable, there is an obvious Price or description error caused by a technical failure, delivery to the specified location is not possible, the required payment has not been received, the information provided prevents fulfilment, or there are reasonable grounds to suspect fraud, a security breach or an unlawful transaction. A refusal must not be based on discriminatory grounds or breach mandatory law.<\/li>\n<li>If the Seller cannot accept all or part of an Order, the Seller will promptly inform the Customer. Any amount collected for the unaccepted part of the Order will be refunded without undue delay and no later than within 14 days. If partial fulfilment would change the delivery cost or other material terms, the Seller will agree them with the Customer before accepting the amended Order.<\/li>\n<li>After the Sales Contract has been concluded, the consequences of an error, including an obvious Price error, are determined under generally applicable law; these Terms and Conditions do not give the Seller a right to cancel a validly concluded contract arbitrarily and unilaterally.<\/li>\n<li>The contract may be concluded in Polish or English, according to the language version selected by the Customer. The two language versions of the Terms and Conditions should correspond in substance.<\/li>\n<\/ol>\n<h2>\u00a7 7. Payments and Sales Documents<\/h2>\n<ol type=\"1\">\n<li>The Customer may choose from the payment methods available and described in the Store when placing the Order, in particular BLIK, instant online transfer, payment card or bank transfer.<\/li>\n<li>Electronic payments may be processed by an external payment service provider identified in the Store. The Customer may be redirected to that provider's secure service.<\/li>\n<li>The payment deadline is stated when the Order is placed or in the Order confirmation. If a payment required before acceptance of the Order is not successfully made within that period, the Seller may decline to accept the Order. If the Sales Contract has already been concluded, the Seller may set an appropriate additional period for payment and, if that period expires without payment, withdraw from the contract to the extent permitted by law, informing the Customer accordingly.<\/li>\n<li>The Seller provides a sales document in the form required by law. The Customer agrees to receive an invoice or other sales document electronically at the email address provided, unless the law requires another form.<\/li>\n<li>Refunds are made using the same means of payment used by the Customer, unless the Customer expressly agrees to another method that does not incur any costs for them.<\/li>\n<\/ol>\n<h2>\u00a7 8. Delivery<\/h2>\n<ol type=\"1\">\n<li>Delivery is made to the territories and by the methods available in the Store when the Order is placed, in particular to the specified address or selected collection point.<\/li>\n<li>Territorial restrictions, available delivery methods, delivery cost and estimated delivery date are presented no later than during the ordering process and before the obligation to pay arises.<\/li>\n<li>Unless otherwise stated on the Goods page or in the Order summary, preparing an Order for dispatch usually takes between 1 and 3 Business Days. The carrier's stated transit time must be added to this period. The stated times are estimates unless the parties expressly agree a binding deadline.<\/li>\n<li>The Seller delivers the Goods no later than 30 days after the Sales Contract is concluded, unless another period has been agreed with the Customer.<\/li>\n<li>For Consumers and Entrepreneurs with Consumer Rights, the risk of accidental loss of or damage to the Goods passes to the Customer when the Goods are delivered to the Customer or to a third party indicated by the Customer other than the carrier. If the Customer independently selected a carrier not offered by the Seller, the risk passes when the Goods are handed over to that carrier.<\/li>\n<li>The Customer must provide correct and complete delivery information. If delivery is not possible for reasons attributable to the Customer, the Seller will contact the Customer to agree how to proceed. Reshipment may require payment of the actual and reasonable redelivery costs, of which the Customer will be informed in advance.<\/li>\n<li>If a parcel is visibly damaged, it is advisable to draw up a damage report with the carrier and take photographs. The absence of a report does not deprive the Consumer of rights against the Seller for lack of conformity of the Goods with the contract.<\/li>\n<li>If a parcel is returned to the Seller because it was not collected, collection was refused without legal grounds, or the Customer provided incorrect details, the Seller will inform the Customer of the return. Where the cause is attributable to the Customer, the Seller may seek reimbursement of the actual and reasonable return shipping costs and, if the Customer still requires performance of the contract, the cost of redelivery. This does not restrict the Consumer's right to withdraw effectively where that right is available and has been exercised.<\/li>\n<li>If uncollected food cannot be placed on the market again because of the time spent outside controlled conditions, damage to the packaging or food-safety requirements, the Seller may withdraw it from circulation. To the extent that loss results from circumstances for which the Customer is responsible, the Seller may seek compensation under the general rules of law.<\/li>\n<\/ol>\n<h2>\u00a7 9. Conformity of Goods with the Contract and Complaints<\/h2>\n<ol type=\"1\">\n<li>The Seller is liable to Consumers and Entrepreneurs with Consumer Rights for the conformity of the Goods with the Sales Contract in accordance with the Polish Consumer Rights Act.<\/li>\n<li>The Goods conform to the contract where, in particular, their description, type, quantity, quality, completeness and functionality conform to the contract and, in addition, they are fit for the usual purposes, have the characteristics, durability and safety that may reasonably be expected, and correspond to any sample, model and public statements to the extent provided by law.<\/li>\n<li>The Seller is liable for any lack of conformity of the Goods with the contract that existed at the time of delivery and became apparent within two years of that time, unless the shelf life of the Goods, determined in accordance with law, is longer. Statutory presumptions concerning the time when the lack of conformity arose apply, taking into account the nature of the Goods and the nature of the non-conformity.<\/li>\n<li>A complaint may be submitted:\n<ul>\n<li>electronically to the address <a href=\"mailto:info@kaukazbazar.pl\">info@kaukazbazar.pl<\/a>;<\/li>\n<li>in writing to the Seller's registered office or the complaints address specified in \u00a7 1(3).<\/li>\n<\/ul><\/li>\n<li>To facilitate consideration of a complaint, it is advisable to provide the Customer's details, Order number, name of the Goods, a description of the identified lack of conformity, the date it became apparent and the Customer's requested remedy. For food, it is also helpful to provide the date the package was opened, batch identification, date of minimum durability or use-by date, a description of the storage conditions, and photographs of the Goods and packaging. The absence of a receipt, failure to provide all recommended information, or lack of photographs does not result in automatic rejection of the complaint where the purchase and the basis of the claim can be demonstrated by other means.<\/li>\n<li>If the Goods lack conformity with the contract, the Consumer may request repair or replacement. The Seller may replace instead of repair, or repair instead of replace, if the remedy chosen by the Consumer is impossible or would entail disproportionate costs. If both repair and replacement are impossible or would entail disproportionate costs, the Seller may refuse to bring the Goods into conformity with the contract.<\/li>\n<li>Repair or replacement will be carried out within a reasonable time, without significant inconvenience to the Consumer and at the Seller's expense. The Consumer makes the Goods available and the Seller collects them at its expense.<\/li>\n<li>Because of the nature of food, repair is generally impossible; in that case, subject to the statutory order of remedies, the Goods may be brought into conformity by replacement, unless replacement is impossible or would entail disproportionate costs.<\/li>\n<li>The Consumer may request a Price reduction or withdraw from the contract in the cases provided by law, in particular where the Seller has refused to bring the Goods into conformity, has failed to bring them into conformity, the lack of conformity persists, is serious, or the circumstances indicate that the Goods will not be brought into conformity within a reasonable time or without significant inconvenience. The Consumer may not withdraw where the lack of conformity is minor; however, the lack of conformity is presumed to be serious.<\/li>\n<li>Until the method of making the Goods concerned by a complaint available to the Seller has been agreed, the Customer should, where safe and reasonably possible, retain the Goods, their packaging and batch identification and store them as instructed. This provision is intended to enable assessment of the complaint and does not entitle the Seller to reject it automatically where retaining the Goods was impossible or unsafe.<\/li>\n<li>The Seller will respond to a Consumer complaint within 14 days of receipt. Failure to respond within that period means that the complaint is accepted. The response is provided on paper or another durable medium.<\/li>\n<li>A statutory complaint is independent of any guarantee provided by the manufacturer, importer or another guarantor. Use of a guarantee does not restrict rights against the Seller.<\/li>\n<li>Reporting damage to the carrier is not a condition for submitting a complaint to the Seller.<\/li>\n<\/ol>\n<h2>\u00a7 10. Right to Withdraw from the Sales Contract<\/h2>\n<ol type=\"1\">\n<li>A Consumer and an Entrepreneur with Consumer Rights may withdraw from a distance Sales Contract without giving any reason within 14 days, subject to the exceptions provided by law.<\/li>\n<li>The period begins on the day when the Customer, or a third party indicated by the Customer other than the carrier, takes possession of the Goods or, in the case of a single contract covering multiple Goods delivered separately, in batches or in parts, when possession is taken of the last item of Goods, batch or part.<\/li>\n<li>To meet the deadline, it is sufficient to send an unequivocal statement of withdrawal before it expires:\n<ul>\n<li>by email to the address <a href=\"mailto:info@kaukazbazar.pl\">info@kaukazbazar.pl<\/a>; or<\/li>\n<li>in writing to the Seller's registered office or the returns address specified in \u00a7 1(3).<\/li>\n<\/ul><\/li>\n<li>The Customer may use the form attached to the Terms and Conditions, but this is not mandatory. If the statement is sent electronically, the Seller will promptly acknowledge its receipt on a durable medium.<\/li>\n<li>The Customer must return the Goods to: ul. Obroki 130, hala 2, brama 7, 15i, 40-833 Katowice, without undue delay and no later than 14 days from the date of withdrawal. The deadline is met if the Goods are sent back before it expires.<\/li>\n<li>The Customer must package the returned Goods appropriately for their nature and the method of transport. Keeping proof of posting is recommended. The Seller does not accept returns sent cash on delivery because that return method has not been agreed; this does not affect the validity of a properly submitted statement of withdrawal, but the Customer remains obliged to return the Goods within the statutory period.<\/li>\n<li>The Customer bears the direct cost of returning the Goods unless the Seller has agreed to bear it or has failed to inform the Customer of that obligation.<\/li>\n<li>The Seller will reimburse all payments received, including the cost of the least expensive standard delivery method offered by the Store, without undue delay and no later than 14 days after receiving the statement of withdrawal. The Seller may withhold reimbursement until the Goods are received or proof of their return is provided, whichever occurs first.<\/li>\n<li>If the Customer chose a delivery method more expensive than the least expensive standard delivery method offered by the Store, the Seller does not reimburse the additional costs resulting from that choice.<\/li>\n<li>Reimbursement is made using the same means of payment used by the Customer, unless the Customer expressly agrees to another method that does not incur any costs.<\/li>\n<li>The Customer is liable for any diminished value of the Goods resulting from handling beyond what is necessary to establish the nature, characteristics and functioning of the Goods. Following an individual and reasonably substantiated assessment, the Seller may charge the Customer an amount corresponding to that diminished value and take it into account in the settlement to the extent permitted by law.<\/li>\n<li>The right of withdrawal does not apply, among other things, to contracts for the supply of:<\/li>\n<\/ol>\n<ul>\n<li>Goods made to the Customer's specifications or clearly personalised;<\/li>\n<li>Goods liable to deteriorate or expire rapidly;<\/li>\n<li>sealed Goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.<\/li>\n<\/ul>\n<ol start=\"13\" type=\"1\">\n<li>The exceptions referred to in paragraph 12 do not automatically cover all food products. They apply only where all statutory conditions are met for the specific Goods. Information about the absence of a right of withdrawal or the circumstances in which it is lost is provided before the Order is placed where the relevant exception applies.<\/li>\n<li>Exclusion of the right of withdrawal does not restrict the right to complain about Goods that lack conformity with the contract, are damaged, incorrect or delivered in an unordered quantity.<\/li>\n<\/ol>\n<h2>\u00a7 11. Reviews of Goods<\/h2>\n<ol type=\"1\">\n<li>Where the Store makes reviews of Goods available, the Seller states whether and how it verifies that the reviews originate from persons who purchased or used the Goods in question.<\/li>\n<li>Reviews in the Store marked as originating from a \u201cverified purchase\u201d may be submitted only after the review has been technically linked to an Order for the Goods being reviewed, for example through the Customer's Account or the email address used for the completed Order. Verification of a purchase does not constitute confirmation that every subjective assessment in the review is true.<\/li>\n<li>If the system allows a review to be published without confirmation of purchase, that review must not be presented as verified. Information about the verification method should be readily available alongside the review module.<\/li>\n<li>Publishing false or commissioned reviews, or reviews posted without genuine experience of the Goods, is prohibited. Reviews published in return for a benefit must be clearly identified as such.<\/li>\n<li>The Seller may refuse to publish or may remove a review if it contains unlawful content, third-party personal data, spam, content unrelated to the Goods, offensive language, or infringes third-party rights. A review will not be removed solely because it is negative.<\/li>\n<li>The person submitting a review represents that they hold the rights necessary in respect of the submitted content and that its publication does not breach the law or third-party rights. They grant the Seller a non-exclusive, royalty-free licence to record, reproduce and make the review publicly available in the Store and in materials providing information about the Goods, without territorial limitation, for the period during which the review is published. The licence includes technical adaptation of the format, abridgement only where the meaning is preserved, and anonymisation of data, but does not permit the content of the review to be distorted.<\/li>\n<li>Unlawful review content or an infringement of rights may be reported to the address <a href=\"mailto:info@kaukazbazar.pl\">info@kaukazbazar.pl<\/a>, stating the content, where it was published and the reason for the report. The Seller will consider the report with due care and may temporarily hide the content while the matter is investigated.<\/li>\n<\/ol>\n<h2>\u00a7 12. Personal Data and Cookies<\/h2>\n<ol type=\"1\">\n<li>The controller of personal data processed in connection with the operation of the Store is Wailz sp. z o.o.<\/li>\n<li>Detailed information about the purposes and legal bases of processing, recipients of data, retention periods and the rights of data subjects is contained in the Privacy Policy available in the Store.<\/li>\n<li>Information about cookies and similar technologies and how consents are managed is provided in the Cookie Policy and the consent management tool available in the Store.<\/li>\n<li>Refusal of consent to non-essential cookies must not prevent use of the Store's basic functions. Strictly necessary cookies may be used without consent to the extent permitted by law.<\/li>\n<\/ol>\n<h2>\u00a7 13. Out-of-Court Consumer Dispute Resolution<\/h2>\n<ol type=\"1\">\n<li>The Seller and the Consumer should first attempt to resolve a dispute through the complaints procedure.<\/li>\n<li>The Consumer may obtain free assistance from a municipal or district consumer ombudsman, a consumer organisation, or the competent Provincial Inspectorate of Trade Inspection. The Trade Inspection conducts mediation and operates permanent consumer arbitration courts.<\/li>\n<li>Information about authorised entities and out-of-court dispute resolution procedures is available in the register maintained by the President of UOKiK and at <a href=\"https:\/\/polubowne.uokik.gov.pl\" target=\"_blank\" rel=\"noopener\">https:\/\/polubowne.uokik.gov.pl<\/a>.<\/li>\n<li>If a dispute is not resolved following a complaint, the Seller will provide the Consumer, on paper or another durable medium, with a statement indicating whether the Seller agrees or refuses to participate in the appropriate out-of-court procedure and, if it agrees, identifying the competent entity.<\/li>\n<li>A Consumer residing in another European Union Member State may obtain assistance with a cross-border dispute through the European Consumer Centre: <a href=\"https:\/\/konsument.gov.pl\" target=\"_blank\" rel=\"noopener\">https:\/\/konsument.gov.pl<\/a>.<\/li>\n<li>Providing information about out-of-court dispute resolution does not constitute a general commitment by the Seller to participate in every such procedure. The decision is made after the complaints procedure has been completed, taking into account the circumstances of the particular case and applicable law.<\/li>\n<\/ol>\n<h2>\u00a7 14. Provisions Applicable to Businesses<\/h2>\n<ol type=\"1\">\n<li>Provisions of the Terms and Conditions concerning Consumers apply to Entrepreneurs with Consumer Rights to the extent arising under the Polish Consumer Rights Act. If it is not clear from the contract whether it is of a professional nature for a natural person, that person may make a truthful statement in this respect no later than when the contract is concluded; the Seller does not make conclusion of the contract conditional on such a statement.<\/li>\n<li>Provisions of the Terms and Conditions granting special rights to a Consumer or an Entrepreneur with Consumer Rights do not apply to a Business Customer unless mandatory law provides otherwise.<\/li>\n<li>In relation to a Business Customer, the Seller's liability under the statutory warranty for defects in the Goods is excluded to the fullest extent permitted by Article 558 \u00a7 1 of the Polish Civil Code. The exclusion is ineffective to the extent that the Seller fraudulently concealed a defect.<\/li>\n<li>A Business Customer must inspect the Goods and the parcel immediately upon receipt in the manner customary for goods of that kind and promptly report any quantity shortages, transit damage or other reservations, taking the steps necessary to preserve claims against the carrier. This does not restrict any liability of the Seller that cannot be excluded under mandatory law.<\/li>\n<li>In relation to a Business Customer, the benefits and burdens associated with the Goods and the risk of their accidental loss or damage pass to the Customer when the Goods are entrusted to the carrier for delivery, unless the parties expressly agree otherwise.<\/li>\n<li>The Seller's liability in damages to a Business Customer, regardless of its legal basis, is limited to actual direct loss and to the net amount paid for the Order from which the loss arose. The Seller is not liable for loss of profit, indirect loss or loss of data. These limitations do not apply to loss caused intentionally or to the extent that their exclusion is not permitted under mandatory law.<\/li>\n<li>The Seller is not liable to a Business Customer for non-performance or delay caused by circumstances beyond the Seller's reasonable control that could not have been avoided or overcome despite due care, including action by public authorities, natural disaster, war, civil disturbance, prolonged infrastructure failure, transport disruption or sudden supply-chain disruption. The Seller will inform the Business Customer of the impediment and take reasonable steps to limit its effects.<\/li>\n<li>If a Business Customer is late in making payment, the Seller may claim statutory interest for late payment in commercial transactions and compensation for recovery costs in accordance with applicable law.<\/li>\n<li>In relations with a Business Customer, the court having territorial jurisdiction over the Seller's registered office has jurisdiction over disputes arising from the contract, unless mandatory law provides otherwise.<\/li>\n<\/ol>\n<h2>\u00a7 15. Amendments to the Terms and Conditions and Final Provisions<\/h2>\n<ol type=\"1\">\n<li>The Terms and Conditions made available to the Customer before the relevant Order was placed apply to Sales Contracts. An amendment to the Terms and Conditions does not affect acquired rights or Sales Contracts concluded before the amendment takes effect.<\/li>\n<li>The Seller may amend the Terms and Conditions for a valid reason, in particular due to:\n<ul>\n<li>a change in law, an authority's decision or a judgment affecting the operation of the Store;<\/li>\n<li>a change to the Seller's details, payment methods or delivery methods;<\/li>\n<li>the introduction, amendment or withdrawal of functions or electronic services;<\/li>\n<li>the need to eliminate a security threat, prevent abuse or correct an obvious error.<\/li>\n<\/ul><\/li>\n<li>A Customer with an Account will be informed of an amendment relating to an ongoing service on a durable medium at least 14 days before it takes effect, unless earlier application is required by law or necessary to remove an urgent security threat. The Customer may terminate the Account service agreement free of charge before the amendment takes effect.<\/li>\n<li>The governing law is Polish law. The choice of Polish law does not deprive a Consumer of the protection afforded by the mandatory provisions of the country of their habitual residence where private international law grants that protection.<\/li>\n<li>Disputes with Consumers are heard by the courts having jurisdiction under applicable law. The Terms and Conditions do not impose exclusive jurisdiction of the courts at the Seller's registered office on Consumers.<\/li>\n<li>The invalidity or ineffectiveness of any individual provision does not affect the remaining provisions of the Terms and Conditions. The applicable provisions of law apply in place of the invalid provision.<\/li>\n<li>The Terms and Conditions enter into force on the date of their publication in the Store.<\/li>\n<\/ol>\n<h2>Appendix 1 \u2013 Model Withdrawal Form<\/h2>\n<p>Complete and return this form only if you wish to withdraw from the contract.<\/p>\n<p><strong>Addressee:<\/strong> Wailz sp. z o.o., ul. Obroki 130, hala 2, brama 7, 15i, 40-833 Katowice, email: <a href=\"mailto:info@kaukazbazar.pl\">info@kaukazbazar.pl<\/a><\/p>\n<p>I\/We hereby give notice that I\/we withdraw from the contract of sale of the following Goods:<\/p>\n<p>&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;<\/p>\n<p>Date of contract \/ receipt of Goods:<\/p>\n<p>&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;<\/p>\n<p>Name of Consumer(s):<\/p>\n<p>&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;<\/p>\n<p>Address of Consumer(s):<\/p>\n<p>&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;<\/p>\n<p>Order number (optional):<\/p>\n<p>&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;<\/p>\n<p>Bank account number \u2013 only if required for the agreed reimbursement method (optional):<\/p>\n<p>&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;<\/p>\n<p>Date and signature of Consumer(s) \u2013 signature is required only if this form is submitted on paper:<\/p>\n<p>&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;<\/p>","protected":false},"excerpt":{"rendered":"<p>Regulamin sklepu Wersja z dnia 7 sierpnia 2026 r. \u00a7 1. Postanowienia og\u00f3lne i dane Sprzedawcy Niniejszy Regulamin okre\u015bla zasady korzystania ze sklepu internetowego Kaukaz Bazar, sk\u0142adania Zam\u00f3wie\u0144, zawierania i wykonywania Um\u00f3w Sprzeda\u017cy, \u015bwiadczenia us\u0142ug drog\u0105 elektroniczn\u0105, sk\u0142adania reklamacji oraz wykonywania prawa odst\u0105pienia od umowy. Sklep dzia\u0142a pod adresem https:\/\/kaukazbazar.pl i jest prowadzony przez Wailz [&hellip;]<\/p>\n","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-21580","page","type-page","status-publish","hentry"],"blocksy_meta":{"styles_descriptor":{"styles":{"desktop":"","tablet":"","mobile":""},"google_fonts":[],"version":7}},"acf":[],"_links":{"self":[{"href":"https:\/\/kaukazbazar.pl\/en\/wp-json\/wp\/v2\/pages\/21580","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/kaukazbazar.pl\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/kaukazbazar.pl\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/kaukazbazar.pl\/en\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/kaukazbazar.pl\/en\/wp-json\/wp\/v2\/comments?post=21580"}],"version-history":[{"count":16,"href":"https:\/\/kaukazbazar.pl\/en\/wp-json\/wp\/v2\/pages\/21580\/revisions"}],"predecessor-version":[{"id":23677,"href":"https:\/\/kaukazbazar.pl\/en\/wp-json\/wp\/v2\/pages\/21580\/revisions\/23677"}],"wp:attachment":[{"href":"https:\/\/kaukazbazar.pl\/en\/wp-json\/wp\/v2\/media?parent=21580"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}